Frequently Asked Questions

How do I place an order?

Select your product, add it to the cart and follow the checkout process.

How long will my order take to arrive?

All Lost Reels products are made on demand. This means that every order goes through two stages before reaching you: production — preparing and printing the item — and shipping — transporting it to your address.

The timeframes indicated below are approximate estimates and may vary depending on product availability, the production workload at the time of ordering and the delivery area.

Estimated total time — production + shipping
Spain: 5–10 business days
Rest of Europe: 5–12 business days

Business days do not include weekends or national or local holidays. Once your order leaves production, you will receive an email with the tracking number so you can check the status of your shipment at any time.

Please note that these timeframes are general references, not delivery guarantees. Lost Reels is not responsible for delays caused by the shipping company, customs issues or circumstances beyond our control.

Do you have any questions about your order? Write to us at info@lostreels.store and we will reply within 48 hours.

Can I return a product?

We accept returns only in cases of manufacturing defects or as required by applicable regulations, within 14 days of receipt. Size mistakes are the customer’s responsibility, so we recommend checking the size guide before purchasing.

Are there discounts for subscribing?

Yes. In the future, you will receive exclusive offers by subscribing to our newsletter.

What payment methods do you accept?

For now, we only accept card payments.